Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Flat $12.00 across the continental USA with FedEx Ground (free if your order is over $100.00). For International orders to Canada, Australia and the UK – please visit us at

Which payment methods are accepted in the Online Shop?

Visa, MasterCard and PayPal. Sorry, we do not accept cheques, mail orders or purchase orders. For your protection, we screen orders for potential fraud. Please ensure that your billing address matches that of your payment method to avoid delays in order processing.

How long will delivery take?

Orders are shipped out of California with FedEx Pak 3day ground delivery (depending on where you live) usually arrive within 4-5 business days. Note with COVID-19 some areas are arriving on time, others have slow downs. We’re advising to be patient and FedEx might require an extra couple of days to arrival times. We will provide you with tracking information once your order has shipped out.

What currency are your prices listed as?

All prices online are listed in US dollars.

Why does my statement read my purchase from ZoltanGal Ltd.?

ZoltanGal Ltd. is our parent corporation and all online orders are processed through this account. If you should run into that, rest assured – its still us 🙂

What exactly happens after I place my order?

Once we receive your order and payment, we submit your order to the California warehouse. Our crew will manually pull and confirm your orders items. If there are any issues with your order we will contact you asap to either adjust your order or find a replacement if you prefer. Orders are then boxed up and submitted to FedEx for delivery pickup. An email will then be sent to you confirming shipment and a tracking # as your order heads to your destination.

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